Alberto Yates is an experienced Regional Director for South EMEA at Booking.com, with a proven track record in the hotel industry. He has demonstrated expertise in managing regional operations, where his leadership has contributed to the development and growth of tourism in a fast-paced environment. Known for his focus on teamwork, flexibility, and entrepreneurial spirit, Alberto has successfully led initiatives that drive business growth and enhance customer experiences. His extensive background in the hotel industry, combined with his strategic vision, has made him a key figure in Booking.com’s success in the South EMEA region.
Sessions
March 13, Thursday
Venue: Innovation City Cape Town
11.55AM – 12.25PM
Global OTAs And Their Playbook For The Future
Global OTAs are expanding their reach and looking for fresh opportunities in new markets. As they expand, what’s their playbook and what innovations in AI and product, customer acquisition and customer service are they bringing to local markets to capture the hearts and minds of local consumers? What are the lessons learnt from different regions?
Speakers:
Alberto Yates, Regional Director, EMEA, Booking
Ross Veitch, CEO & Co-founder, Wego
Tara Colpitts, Senior Director, Expedia Group
Moderator: Yeoh Siew Hoon, Founder, WiT