Jillian Blackbeard is a distinguished leader in Southern African tourism, renowned for her ability to build high-impact, collaborative ecosystems that elevate the continent’s global profile. As the CEO of Africa’s Eden Tourism, Jillian draws on over a decade of high-level experience—including pivotal roles at the Botswana Tourism Organisation and the World Travel & Tourism Council (WTTC)—to drive sustainable growth across the region. Her strategic vision is defined by a commitment to strengthening the entire tourism value chain, ensuring that development is as inclusive as it is innovative.
A highly sought-after speaker and industry advocate, Jillian thrives on sharing practical, depth-led insights on community involvement and sustainable evolution at conferences worldwide. She is recognized for her engaging delivery and her unique ability to translate complex regional challenges into actionable growth strategies. Her work reflects a deep-seated passion for the “Africa’s Eden” region, combining her expertise in global tourism trends with a relentless drive to foster meaningful connections that empower local communities and inspire a new standard for responsible travel.
OTAs: The Next Frontier
As we enter The Next 20, online travel agencies face a new frontier shaped by AI interfaces, shifting traveller trust, regional platform strength, and new paths to discovery and booking. Will OTAs become invisible infrastructure, intelligent trip partners, or powerful super-platforms? And as travellers gain more tools and control, how must intermediaries evolve to stay essential? This session brings together global and regional OTA leaders to examine where value will be created next – from product and payments to partnerships and localisation – and how competitive dynamics between global giants and homegrown champions will play out across emerging markets. Expect candid perspectives on what OTAs must reinvent, defend, and double down on in the next era of travel distribution.
Speakers:
Andy Hedley, CEO, Travelstart
Albert Fernando, CEO, Travelwings
Bayo Adedeji, Group Chief Executive Officer, Wakanow
Moderator:
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