Michelle Munemo is a forward-thinking banking executive and a specialist in creating seamless, high-impact client experiences. As the Head of Private Banking Client Value Propositions at Standard Bank, Michelle leads the strategic direction for retail travel propositions, ensuring that luxury and utility meet in the digital age. With over a decade of global banking experience, she has a proven track record of translating complex strategic visions into scalable programs that drive both business outcomes and deep client engagement.
A leader who thrives at the intersection of innovation and human-centric design, Michelle was the driving force behind the launch of Standard Bank Travel. By developing this fully integrated digital platform, she has successfully transformed how clients interact with travel services, significantly boosting engagement and spend through intuitive, value-driven solutions. Her work reflects a deep commitment to delivering “client-led” innovation, ensuring that every program she spearheads not only meets the evolving needs of the modern consumer but also sets a new standard for excellence in the financial services sector.
OTAs: The Next Frontier
As we enter The Next 20, online travel agencies face a new frontier shaped by AI interfaces, shifting traveller trust, regional platform strength, and new paths to discovery and booking. Will OTAs become invisible infrastructure, intelligent trip partners, or powerful super-platforms? And as travellers gain more tools and control, how must intermediaries evolve to stay essential? This session brings together global and regional OTA leaders to examine where value will be created next – from product and payments to partnerships and localisation – and how competitive dynamics between global giants and homegrown champions will play out across emerging markets. Expect candid perspectives on what OTAs must reinvent, defend, and double down on in the next era of travel distribution.
Speakers:
Andy Hedley, CEO, Travelstart
Albert Fernando, CEO, Travelwings
Bayo Adedeji, Group Chief Executive Officer, Wakanow
Moderator:
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